Improving Knowledge Transfer Process With Knowledge Engineering Methods

Knowledge transfer is a real challenge for organizations and particularly for those who have based their strategy on knowledge codification using knowledge engineering methods. These organizations are facing one major problem: their knowledge repository is used by few persons. Why? In this article, we identify barriers for transfer and appropriation of codified knowledge referential. We show that codified knowledge transfer should be a specific collaborative process taking into account three aspects: complexity and specificity of codified knowledge, readers' profiles, and exchange channels. Then, we propose an empirical methodology to optimize continuity between knowledge codification and knowledge transfer.