Lessons learned from the implementation of a Malaysian eGovernment project

eGovernment is the delivery of government services and information to the public using electronic means. eGovernment, which makes use of information and communication technologies (ICTs), brings with it the promise of greater efficiency and effectiveness of public sector operations. However, behind the hi-tech glamour of these initiatives, lies a more sombre reality - numerous eGovernment projects face failure, at a high price to the respective governments, especially for those from the world's poorer countries. This paper aims to reveal possible reasons for the delay in the implementation of one Malaysian eGovernment project and suggests Critical Success Factors that must be addressed to ensure successful implementation of similar projects in the future.