Stakeholder management in the food service industry

被引：0

作者：

Rho, JO ^{[1
]}

Bottler, J ^{[1
]}

机构：

[1] Univ Giessen, Inst Wirtschaftslehre Haushalts & Verbrauchsforsc, D-35390 Giessen, Germany

来源：

ERNAHRUNGS-UMSCHAU | 2002年 / 49卷 / 05期

关键词：

D O I：

暂无

中图分类号：

R15 [营养卫生、食品卫生]; TS201 [基础科学];

学科分类号：

100403 ;

摘要：

It is the main objective of enterprises in the food service industry to provide a constant supply of services which are adapted to customers' demands and to assure the economic efficiency of the company on a long-term basis. These services extend to customers and other interested parties. Customers expect certain services which must be provided in order to ensure the long-term existence of the company. The DIN EN ISO 9000: 2000 is intended to provide assistance to food service industries in reaching their main objective. This standard encourages them to make an exact analysis of the demands of all customers. Stakeholder management which is based on the stakeholder approach is an important aid to identify, analyse, evaluate and differentiate among the different groups of customers.

引用

页码：189 / +

页数：6