An Actor-Network Perspective on Business Process Management: A Case Study of a Brazilian Chemical Company

被引：0

作者：

de Araujo, Marcelo Henrique ^{[1
]}

de Albuquerque, Joao Porto ^{[2
]}

机构：

[1] Univ Sao Paulo, FEA, Dept Business, Sao Paulo, Brazil

[2] Univ Sao Paulo, ICMC, Dept Comp Syst, Sao Paulo, Brazil

来源：

AMCIS 2014 PROCEEDINGS | 2014年

基金：

巴西圣保罗研究基金会;

关键词：

Business Process Management; Actor-Network Theory; Sociotechnical Perspective; Case Study;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper aims to discuss and highlight the sociotechnical complexity of Business Process Management (BPM) projects. In the pursuit of this goal, we conducted an interpretative single case study in a company that operates in the chemical sector in Brazil. The paper adopts a sociotechnical approach based on the Actor-Network Theory to draw attention to the sociotechnical negotiation strategies and complexity of BPM projects. The results of this paper suggest that the theoretical awareness afforded by ANT allows prominence to be given to certain factors that can affect the success/failure of Business Process Management projects, which are not considered in more traditional studies in the BPM field.

引用

页数：9

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