An empirical analysis of the stage model of Business-to-Business relationships in South Korea: a longitudinal study

被引:6
作者
Ju, Chang Bum [1 ]
Ha, Hong-Youl [2 ]
机构
[1] Dongguk Univ Seoul, Dept Publ Adm, Seoul, South Korea
[2] Dongguk Univ Seoul, Dept Int Trade, Seoul, South Korea
关键词
Stage model; B2B relationships; firm performance; exit intentions; longitudinal study; CUSTOMER RELATIONSHIP MANAGEMENT; CHANNEL RELATIONSHIPS; MANAGING-CONFLICT; DARK SIDE; PERFORMANCE; TRUST; SATISFACTION; DISSOLUTION; TERMINATION; COOPERATION;
D O I
10.1080/13602381.2018.1551987
中图分类号
F [经济];
学科分类号
02 ;
摘要
In this study, we develop and evaluate a framework for investigating the relationship between firm performance and exit intentionsthat is, when the termination of Business-to-Business (B2B) relationships involves both conflict and cooperation. This study adds to extant research by demonstrating the importance of temporal changes; the proposed framework highlights the change processes in B2B relationship exit intentions. At time point T, the results suggest that the long-term relationship stage is stable. At time point T +1, we find that the final relationship stage is dynamic. We demonstrate that several structural-temporal relationships among the investigated links (i.e. conflict-cooperation, conflict-firm performance, and cooperation-firm performance) decrease.
引用
收藏
页码:367 / 391
页数:25
相关论文
共 98 条
[1]   Fundamental transformations of trust and its drivers: A multi-stage approach of business-to-business relationships [J].
Akrout, Houcine ;
Diallo, Mbaye Fall .
INDUSTRIAL MARKETING MANAGEMENT, 2017, 66 :159-171
[2]   Relationship Quality in Cross-Border Exchanges: A Temporal Perspective [J].
Akrout, Houcine .
JOURNAL OF BUSINESS-TO-BUSINESS MARKETING, 2014, 21 (03) :145-169
[3]  
Alajoutsijrvi K., 2000, European Journal of Marketing, V34, P1270, DOI DOI 10.1108/03090560010348434
[4]   Emotions, trust and relationship development in business relationships: A conceptual model for buyer-seller dyads [J].
Andersen, Poul Houman ;
Kumar, Rajesh .
INDUSTRIAL MARKETING MANAGEMENT, 2006, 35 (04) :522-535
[5]  
Anderson E, 2005, MIT SLOAN MANAGE REV, V46, P75
[6]   A MODEL OF DISTRIBUTOR FIRM AND MANUFACTURER FIRM WORKING PARTNERSHIPS [J].
ANDERSON, JC ;
NARUS, JA .
JOURNAL OF MARKETING, 1990, 54 (01) :42-58
[7]   STRUCTURAL EQUATION MODELING IN PRACTICE - A REVIEW AND RECOMMENDED 2-STEP APPROACH [J].
ANDERSON, JC ;
GERBING, DW .
PSYCHOLOGICAL BULLETIN, 1988, 103 (03) :411-423
[8]  
[Anonymous], IMPLANTING STRATEGY
[9]  
[Anonymous], 1998, Alliance Advantage
[10]  
[Anonymous], KOREAN MARKETING J