Investigating the resilience of civil infrastructure firms in New Zealand

The civil infrastructure sector plays a significant role in the community, particularly contributing to the overall economy and the improved resilience of society. Despite this, the resilience of the sector on its own has not been fully investigated. Building on previous studies, this research aims to develop a resilience framework for New Zealand civil infrastructure firms. From case studies of sampled civil contractors, it was found that strong leadership and management, well-trained staff, strong supply chain relationships and alliances, and the ability to foresee and cope with unexpected changes in the market were considered as the top indicators that constitute their resilience. External factors such as streamlined procurement systems, integrated crisis management systems, standardised procedures for legislation compliance, guidelines for resilient industry practices, improved training systems, and assurance of the work pipeline play a role in affecting their level of business resilience. The findings contribute to the literature concerning organisational resilience, and are intended to encourage the development of resilience strategies and policies for the New Zealand construction sector and generate lessons for other countries. (C) 2018 The Authors. Published by Elsevier Ltd.