THEORETICAL FOUNDATIONS SUPPORTING THE IMPLEMENTATION OF COMPLEMENTARY INFORMATION STRUCTURES ACROSS THE LIFE OF A PRODUCT

This paper presents a formalization of the complementary information structures approach, which was originally derived from the practical implementation of a Manufacturing Process Management solution. The Environment-based Design methodology has been chosen to generalize the Manufacturing Process Management experience and the resulting theoretical foundations are then used to propose a complementary information framework between customer needs and product descriptions. The definition of the relationships between the structures is derived from the "customer job mapping" approach used in Outcome Driven Innovation marketing techniques.