Six Sigma: a vital improvement approach when applied to the right problems, in the right environment

Purpose: Seeks to detail key issues, raised by a specialist training organisation, concerning the implementation of Six Sigma within manufacturing. Design/methodology/approach: Describes the benefits that can be gained from implementing a Six Sigma programme, with some manufacturing examples, but also highlights a number of the "when and how" factors that must be addressed if any Six Sigma implementation is to deliver the expected gains. Findings: The potential benefits of Six Sigma are well proven. But the methodology is no "quick fix" and many companies, as examples show, might find that they are just not ready to introduce the methodology without first undertaking some extensive ground work. Even if companies are "ready", a successful programme relies on considerable management input and support. Originality/value: Brings to the attention of managers some of the key Six Sigma implementation issues gained from considerable experience in working with both large and small European manufacturers.