Evaluation of Expert Systems: The Application of a Reference Model to the Usability Parameter

被引：0

作者：

Miranda, Paula ^{[1
]}

Isaias, Pedro ^{[2
]}

Crisostomo, Manuel ^{[3
]}

机构：

[1] IPS, Escola Super Tecnol Setubal, Campus IPS, P-2910761 Estefanilha, Setubal, Portugal

[2] Univ Aberta, P-100132 Lisbon, Portugal

[3] Univ Coimbra, Coimbra, Portugal

来源：

UNIVERSAL ACCESS IN HUMAN-COMPUTER INTERACTION: DESIGN FOR ALL AND EINCLUSION, PT 1 | 2011年 / 6765卷

关键词：

Expert systems; performance evaluation; evaluation model; usability;

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

This study aims to present an expert systems' performance evaluation model, which will then be used to evaluate an existing expert system as a way of testing its applicability. The proposed model's evaluation criteria are: usability, utility, quality, interface, structure, productivity and return. Information systems, especially expert systems, are today a real necessity for any organisation intending to be competitive. Given this scenario, organisations investing in these systems, aim to, progressively, ensure that the investment they've made is contributing to the organisation's success. Hence, it is fundamental to evaluate the expert system performance. The evaluation assesses an expert system's adaptability to its original requisites and objectives and determines if its performance satisfies its users and meets the organisation's strategic goals.

引用

页码：100 / 109

页数：10

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