User needs in e-government: Conducting policy analysis with models-on-the-Web

被引：0

作者：

Mirel, B ^{[1
]}

Maher, M

Huh, J

机构：

[1] Univ Michigan, 1075 Beal, Ann Arbor, MI 48109 USA

[2] Econom Res Serv, Washington, DC 20036 USA

来源：

PEOPLE AND COMPUTERS XIX - THE BIGGER PICTURE | 2006年

关键词：

e-government; public policy; models; Web development; decision support systems; expertise; user models; usability; transparency;

D O I：

10.1007/1-84628-249-7_9

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Design conventions are emerging in e-government models-on-the-Web but they are not based on evidence of analysts' actual what-if analyses for purposes like policymaking. From field studies, we developed representations of policy analysts' actual work and compared them to the assumed goals and tasks built into existing online models, inferred through goal-based requirements methods. We found a large gap exists and argue that current online models are impoverished because they ignore expertise users bring to bear on their work.

引用

页码：131 / +

页数：4

共 17 条

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[12]

Mirel B., 2004, Information Design Journal, V12, P141, DOI 10.1075/idjdd.12.2.07mir

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