Mapping Knowledge Activities with System Operations to Foster Information Systems for Knowledge Work

The (semi-) automatic detection of a user's system activity provides context that can be exploited for information retrieval, for recommendations or for adapting contents and services to this activity and thus improve task-technology-fit. Various approaches automatically detect user activities on the level of system operations. However, the approaches struggle with the challenge how to semantically connect these system operations with high level knowledge activities. Yet, this link is needed to meaningfully support users engaged in knowledge activities. This paper takes up on this challenge and maps a framework of knowledge activities to system operations on the basis of descriptions of work practices gathered from two European companies. The framework is intended to aid the meaningful connection of automatically detected system operations with knowledge activities on varying levels of granularity.