A case-based reasoning application to a customer service process innovation

被引：0
|
作者：
Xon, YX [1 ]
Lee, JS [1 ]
机构：
[1] AJOU UNIV,GRAD SCH,DEPT BUSINESS ADM,SUWON 442749,SOUTH KOREA
来源：
CRITICAL TECHNOLOGY: PROCEEDINGS OF THE THIRD WORLD CONGRESS ON EXPERT SYSTEMS, VOLS I AND II | 1996年
关键词：
BPR; CBR application;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
引用
收藏
页码：33 / 40
页数：8
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