An approach for Business Process Improvement Based on Simulation Technique

Business Process Management (BPM) is an approach used to manage business processes (BP) by facilitating the modeling, the execution as well as the improvement of a BP. It is considered as the most appropriate approach to continuously improving a process. In literature, the improvement phase is essentially based on the simulation technique where the majority of the defined works focus on improving BP models by proposing an approach for business process modeling and simulation. However, there is a lack of research studies that provide an approach for BP improvement based on simulation at both design-time and run-time. We propose in this paper an enhanced improvement approach based on simulation. The main contribution aims at integrating simulation model into BPM model, in order to promote the continuous improvement of a BP. The proposed model has been tested on a healthcare process model where we used simulation to define a set of improvement on the studied process model. (C) 2019 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0) Peer-review under responsibility of the scientific committee of the CENTERIS -International Conference on ENTERprise Information Systems / ProjMAN - International Conference on Project MANagement / HCist - International Conference on Health and Social Care Information Systems and Technologies.