Aspect based Sentiment Oriented Summarization of Hotel Reviews

被引：50
|
作者：
Akhtar, Nadeem [1 ]
Zubair, Nashez [1 ]
Kumar, Abhishek [1 ]
Ahmad, Tameem [1 ]
机构：
[1] AMU, Zakir Husain Coll Engn & Technol, Dept Comp Engn, Aligarh 202002, Uttar Pradesh, India
来源：
7TH INTERNATIONAL CONFERENCE ON ADVANCES IN COMPUTING & COMMUNICATIONS (ICACC-2017) | 2017年 / 115卷
关键词：
Review; sentiment analysis; topic modeling; classification; lda; MALLET; nltk; opinion mining; wordnet; sentiwordnet; TEXT;
D O I：
10.1016/j.procs.2017.09.115
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Hotel booking websites use online ratings and customer feedback to help the customer's decision making process but reviews provide a better insight about the hotel but most travellers don't have the time or patience to read all reviews. This study analyzes the hotel reviews and gives information that ratings might overlook. The reviews and metadata are crawled from website and classified into predefined classes as per some of the common aspects. Then Topic modelling technique (LDA) is applied to identify hidden information and aspects, followed by sentiment analysis on classified sentences and summarization. Finally we discuss results and future work, ultimately building towards Hotel Recommender System. (C) 2017 The Authors. Published by Elsevier B.V.
引用
收藏
页码：563 / 571
页数：9
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