Choosing the right business process maturity model

被引：68
作者：
Van Looy, Amy [1 ,2 ]
De Backer, Manu [1 ,2 ,3 ,4 ]
Poels, Geert [2 ]
Snoeck, Monique [4 ]
机构：
[1] Univ Coll Ghent, Fac Business Adm & Publ Adm, Dept Informat & Management, B-9000 Ghent, Belgium
[2] Univ Ghent, Fac Econ & Business Adm, Dept Management Informat Sci & Operat Management, B-9000 Ghent, Belgium
[3] Univ Antwerp, Dept Management Informat, Fac Appl Econ, B-2020 Antwerp, Belgium
[4] Katholieke Univ Leuven, Dept Management Informat, Fac Business & Econ, Louvain, Belgium
来源：
INFORMATION & MANAGEMENT | 2013年 / 50卷 / 07期
关键词：
Maturity model; Business process; Process improvement; Decision support system; Delphi technique; Analytical hierarchy process; DECISION-MAKING; DELPHI METHOD; DESIGN; COLLABORATION; INTEGRATION; SCIENCE;
D O I：
10.1016/j.im.2013.06.002
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools. (C) 2013 Elsevier B.V. All rights reserved.
引用
收藏
页码：466 / 488
页数：23
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