Giving and receiving emotional support online: Communication competence as a moderator of psychosocial benefits for women with breast cancer

被引:100
作者
Yoo, Woohyun [1 ]
Namkoong, Kang [2 ]
Choi, Mina [3 ]
Shah, Dhavan V. [1 ,4 ]
Tsang, Stephanie [1 ]
Hong, Yangsun [1 ]
Aguilar, Michael [1 ]
Gustafson, David H. [4 ]
机构
[1] Univ Wisconsin, Sch Journalism & Mass Commun, Madison, WI 53706 USA
[2] Univ Kentucky, Dept Community & Leadership Dev, Lexington, KY 40546 USA
[3] Univ Wisconsin, Dept Commun Arts, Madison, WI 53706 USA
[4] Univ Wisconsin, Ctr Hlth Enhancement Syst Studies, Madison, WI 53706 USA
关键词
Computer-mediated social support groups; Emotional support; Emotional communication competence; Breast cancer; QUALITY-OF-LIFE; SOCIAL SUPPORT; MESSAGE EXPRESSION; COMPUTER SUPPORT; INTERNET; RECEPTION; STRESS; FAMILY; MODEL; HELP;
D O I
10.1016/j.chb.2013.07.024
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
This study examines the moderating role of emotional communication competence in the relationship between Computer-Mediated Social Support (CMSS) group participation, specifically giving and receiving emotional support, and psychological health outcomes. Data were collected as part of randomized clinical trials for women diagnosed with breast cancer within the last two months. Expression and reception of emotional support was assessed by tracking and coding the 18,064 messages that 236 patients posted and read in CMSS groups. The final data used in the analysis was created by merging (a) computer-aided content analysis of discussion posts, (b) action log data analysis of system usage, and (c) baseline and 6-month surveys collected to assess change. Results of this study demonstrate that emotional communication competence moderates the effects of expression and reception of emotional support on psychological quality of life and breast cancer-related concerns in both desired and undesired ways. Giving and receiving emotional support in CMSS groups has positive effects on emotional well-being for breast cancer patients with higher emotional communication, while the same exchanges have detrimental impacts on emotional well-being for those with lower emotional communication competence. The theoretical and practical implications for future research are discussed. (C) 2013 Elsevier Ltd. All rights reserved.
引用
收藏
页码:13 / 22
页数:10
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