Determining the key capabilities required for performance excellence in higher education

Performance excellence in higher education institutions (HEIs) requires the management of the capabilities related to research, programme design and delivery, and service performance. The capabilities that relate to these three dimensions of HE are numerous, but the resources required to manage these capabilities are usually limited. The key capabilities required for performance excellence must be determined as a part of systematic management. Mapping out the key capabilities, however, is not easy given the unique context of each HEI and subjective perceptions of those involved in determining the key capabilities. This article provides a structured framework for mapping out the key capabilities - required for performance excellence - through the analytic hierarchy process (AHP). The framework allows the integration of diverse viewpoints, is consensus-based, and allows input to, and ownership of, the decision-making process and its outcomes. The application of AHP is demonstrated through a case study.