Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service

被引：43

作者：

Celen, Aydin ^{[1
]}

Yalcin, Nese ^{[2
]}

机构：

[1] Univ Mahallesi, Turkish Competit Author, TR-06800 Ankara, Turkey

[2] Nevsehir Univ, Dept Business Adm, TR-50300 Nevsehir, Turkey

来源：

UTILITIES POLICY | 2012年 / 23卷

关键词：

Efficiency measurement; FAHP; TOPSIS; DEA; Turkish electricity distribution market; EXTENT ANALYSIS METHOD; INCENTIVE REGULATION; EFFICIENCY; BENCHMARKING; RELIABILITY; MONOPOLY; SYSTEM; PRICE;

D O I：

10.1016/j.jup.2012.05.003

中图分类号：

TE [石油、天然气工业]; TK [能源与动力工程];

学科分类号：

0807 ; 0820 ;

摘要：

The recent years have witnessed the increase in the importance of service quality in the performance measurement of the regulated utilities. In this study, to incorporate quality of service in performance measurement, we propose a combined methodology of FAHP/TOPSIS/DEA methods, and apply it to the Turkish electricity distribution market. With FAHP method, the relative importance levels of different quality indicators are determined. Then TOPSIS method is used to generate quality of service variable. And finally this variable is used as an output in the DEA stage, and efficiency performances of the electricity distribution utilities are determined. The most important advantage of the combined methodology is that it allows taking into account several quality measures simultaneously instead of relying on only one dimension of the quality. (C) 2012 Elsevier Ltd. All rights reserved.

引用

页码：59 / 71

页数：13

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