Measurement Plans for Process Flow Improvement in Services and Health Care

被引：3

作者：

Kemper, Benjamin ^{[1
]}

de Mast, Jeroen ^{[1
]}

机构：

[1] Univ Amsterdam, Inst Business & Ind Stat, IBIS UvA, NL-1018 TV Amsterdam, Netherlands

来源：

QUALITY ENGINEERING | 2013年 / 25卷 / 04期

关键词：

capacity management; Lean Six Sigma; performance metrics; resource utilization; theory of constraints; throughput time; PERFORMANCE-MEASUREMENT; CAPACITY MANAGEMENT; QUALITY; PRODUCTIVITY; DESIGN; MODEL;

D O I：

10.1080/08982112.2013.805779

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The discussion of performance measurement is often on a conceptual, not operational, level; advice on the operational and practical matters of obtaining data for process flow improvement is scarce. We define a measurement plan and study four measurement study designs and corresponding methods and techniques, illustrating these with practical applications and solutions. The measurement plan is presented as a tool to organize the measurement systems for process flow improvement in services and health care. Our study contributes terminology to the methodological development of improvement initiatives, and we present a tool for practitioners to organize the measurements in process flow improvement projects.

引用

页码：437 / 450

页数：14

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