Tour Guides Get Guided: Intelligent Coordination of Simultaneous Tours in Exhibition Environments

被引：1
作者：
Meurisch, Christian [1 ]
Murati, Lulzim [2 ]
Eichin, Ruediger [2 ]
Schmidt, Benedikt [1 ]
Muehlhaeuser, Max [1 ]
机构：
[1] Tech Univ Darmstadt, Hochschulstr 10, D-64289 Darmstadt, Germany
[2] SAP AG, Dietmar Hopp Allee 16, D-69190 Walldorf, Germany
来源：
PROCEEDINGS OF THE 15TH EAI INTERNATIONAL CONFERENCE ON MOBILE AND UBIQUITOUS SYSTEMS: COMPUTING, NETWORKING AND SERVICES (MOBIQUITOUS 2018) | 2018年
关键词：
intelligent guidance; guided tours; Monte Carlo simulation; SERVICES;
D O I：
10.1145/3286978.3286987
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Exhibitions are an important instrument for companies to promote their latest products. During these events, experts (tour guides) guide customers in an exhibition area as part of guided tours, and present them specific topics at dedicated booths. However, occupied booths by other simultaneous guided tours or unexpected (external) events often result in undesired delays and a decreased tour experience. In this paper, we study different intelligent strategies for reacting to unexpected events and dynamically coordinating guided tours supported by ubiquitous technologies. For a pre-study, we deploy our Bluetooth-based tracking system, and conduct participant observations in a large-scale industrial exhibition event to get insights into guided tours and reveal open issues. We implement a realistic discrete event simulation environment to investigate novel strategies to overcome these issues. Our results show that the proposed strategies outperform the baseline strategies by decreasing waiting times while better matching the customers' interests in all scenarios.
引用
收藏
页码：274 / 283
页数：10
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