Service Innovation and Performance in Mexican Service SMEs

被引：0

作者：

Maldonado-Guzman, Gonzalo ^{[1
]}

Arturo Garza-Reyes, Jose ^{[2
]}

Rocha-Lona, Luis ^{[3
]}

Kumar, Vikas ^{[4
]}

机构：

[1] Univ Autonoma Aguascalientes, Ctr Ciencias Econ & Adm, Aguascalientes, Aguascalientes, Mexico

[2] Univ Derby, Ctr Supply Chain Improvement, Derby, England

[3] ESCA Santo Tomas, Inst Politecn Nacl, Mexico City, DF, Mexico

[4] Univ West England, Bristol Business Sch, Bristol, Avon, England

来源：

ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: THE PATH TO INTELLIGENT, COLLABORATIVE AND SUSTAINABLE MANUFACTURING | 2017年 / 514卷

关键词：

Innovation; Mexico; Service industries; Service innovation; SMEs; IMPACT; FIRMS;

D O I：

10.1007/978-3-319-66926-7_27

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach's alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.

引用

页码：230 / 239

页数：10

共 36 条

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