Caught between a rock and a hard place: Social work in non-government organisations

INTRODUCTION: Non-government organisations (NGOs) make a significant contribution to social service delivery in Aotearoa New Zealand. The purpose of this research is to understand how government policy impacts social work practice in non-government organisations in Aotearoa New Zealand. How NGO social workers apply and maintain ethical principles and standards in the current socio-economic climate was explored. The study aimed to increase understanding of how NGO social workers remain dedicated to the pursuit of social justice and social change in their day-to-day practice, within conflicting policy environments and the government's social investment approach. METHODOLOGY: A qualitative research methodology informed by a constructivist epistemology was adopted as the research strategy for this study. The interest was in exploring personal perspectives so qualitative in-depth interviews were carried out with five experienced NGO social work practitioners. FINDINGS: Thematic analysis of the research data found that contemporary NGO social work is a practice characterised by a sense of powerlessness. From this sense of powerlessness, five sub-themes were identified: freedom and powerlessness; the application of the principle of social justice at a macro level; professional dissonance; issues of funding and resourcing constraints as a result of neoliberal economic policy; and finally, different realities and a notion of othering. CONCLUSION: This research found that the social justice element of social work practice may be at risk should the dominant neoliberal social policy environment remain in existence.