Factors Influencing Users Acceptance of Online Consultation Feature on the SOBAT-UKM Portal

被引：0

作者：

Sari, Yunia Mandala ^{[1
]}

Purwandari, Betty ^{[1
]}

Satria, Riri ^{[1
]}

Wirani, Yekti ^{[1
]}

Solichah, Lis ^{[1
]}

Nastiti, Tashia Indah ^{[1
]}

机构：

[1] Univ Indonesia, Fac Comp Sci, Depok, Indonesia

来源：

2018 INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY SYSTEMS AND INNOVATION (ICITSI) | 2018年

关键词：

E-consultation; UTAUT; PLS-SEM; INFORMATION; TECHNOLOGY;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The emergence of digital economy has motivated PT Telkom Indonesia to launch SOBAT-UKM portal. It aims to support Small and Medium Enterprises (SMEs) in Indonesia. The portal has an e-consultation feature, which provides online business discussion between business experts and the SMEs. Despite its significant benefits, the utilization of e-consultation feature only reached 10.54% of the yearly target set by PT Telkom. To address this problem, a study was conducted to investigate factors affecting the low users' acceptance. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used to construct the research model and a questionnaire for data collection. The data were analyzed with Partial Least Square-Structural Equation Modeling (PLS-SEM). The results indicate that the influencing factors are Social Influence, Effort Expectancy, Facilitating Conditions, User Behavior, and Behavioral Intention.

引用

页码：278 / 283

页数：6

共 26 条

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[2]

[Anonymous], 2016, Validity and reliability, DOI DOI 10.1201/B16017-6

[3]

[Anonymous], 2016, PT TELK IND

[4]

[Anonymous], 1966, Multivariate Analysis