User Satisfaction Management in E-Government: One K-means Algorithm-based Analysis

被引:0
|
作者
Liu, Dongping [1 ]
机构
[1] Beijing Jiaotong Univ, Sch Econ & Management, Beijing, Peoples R China
来源
2018 5TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ECONOMICS SYSTEM AND INDUSTRIAL SECURITY ENGINEERING (IEIS 2018) | 2018年
关键词
e-government; user satisfaction; cluster analysis; big data; CRM;
D O I
暂无
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Although big progress has been made in e-government of China, there are still numerous problems to be resolved, such as excessive consumption of resources, low user satisfaction and Information Island. The research one-government of user satisfaction development path will effectively promote the substantial development of e-government in China. Firstly, this paper puts forward the ecological development system of e-government, including system user and subject-object model of platform system. At the same time, the K-means algorithm is used to construct the user segmentation model of e-government and the AISAS method is used to establish the short-term evaluation model of e-government affairs openness. The feedback provided by the evaluation model effectively improved the user service level.
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页数:5
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