THE EFFECTS OF ORGANIZATIONAL CYNICISM ON TURNOVER INTENTION: A SURVEY IN HOSPITALITY INDUSTRY

In the recent years organizational commitment started to be an important matter between psychology, sociology, social psychology and organizational behavior branches. Employees with a high commitment to the organization are deeply connected to the organization's goals and objectives they fulfill their duties properly and it costs nearly three times an employee's salary to replace someone, which includes recruitment, severance, lost productivity and lost opportunities. Employees leave organizations for many reasons like lack of commitment, motivation and organizational cynicism. Organizational cynicism is the employees' negative emotion against organization. This behavior of employees in the organization are caused by emotions such as disbelief and distrust. The aim of this study is to search the effects of general cynicism levels, organizational cynicism levels, negative attitudes and their effect over turnover intention and organizational commitment. For this purpose data obtained by the questionnaire; cynicism perceptions and level of intention to leave were tested through hotel industry located in Istanbul. 375 questionnaires were accepted and statistically evaluated. Desired analysis has been applied in order to determine the general cynicism and organizational cynicism and their effect to turnover intention. As a result of analysis of the obtained results, a significant correlation was found between organizational commitment and turnover intention.