A method for determining customer requirement weights based on TFMF and TLR

被引：7

作者：

Ai, Qingsong ^{[1
,2
]}

Shu, Ting ^{[1
,2
]}

Liu, Quan ^{[1
,2
]}

Zhou, Zude ^{[1
,2
]}

Xiao, Zheng ^{[1
,2
]}

机构：

[1] Wuhan Univ Technol, Key Lab Broadband Wireless Commun & Sensor Networ, Wuhan 430070, Peoples R China

[2] Wuhan Univ Technol, Sch Informat Engn, Wuhan 430070, Peoples R China

来源：

ENTERPRISE INFORMATION SYSTEMS | 2013年 / 7卷 / 04期

基金：

中国国家自然科学基金;

关键词：

enterprise systems; customer requirements; quality function deployment; House of Quality; trapezoidal fuzzy membership function; 2-tuple linguistic representation; linguistic evaluation scale; QUALITY FUNCTION DEPLOYMENT; ENTERPRISE SYSTEMS; SERVICE WORKFLOW; DESIGN; IMPLEMENTATION; ARCHITECTURE; CHINA; MODEL; QFD;

D O I：

10.1080/17517575.2012.763190

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Customer requirements' (CRs) management plays an important role in enterprise systems (ESs) by processing customer-focused information. Quality function deployment (QFD) is one of the main CRs analysis methods. Because CR weights are crucial for the input of QFD, we developed a method for determining CR weights based on trapezoidal fuzzy membership function (TFMF) and 2-tuple linguistic representation (TLR). To improve the accuracy of CR weights, we propose to apply TFMF to describe CR weights so that they can be appropriately represented. Because the fuzzy logic is not capable of aggregating information without loss, TLR model is adopted as well. We first describe the basic concepts of TFMF and TLR and then introduce an approach to compute CR weights. Finally, an example is provided to explain and verify the proposed method.

引用

页码：569 / 580

页数：12

共 47 条

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