Is Co-creation Superior to User Centred Design? Preliminary Results from User Interface Design for Inclusive Public Transport

被引:0
作者
Rekrut, Maurice [1 ]
Troeger, Johannes [1 ]
Alexandersson, Jan [1 ]
Bieber, Daniel [2 ]
Schwarz, Kathleen [2 ]
机构
[1] DFKI GmbH, Saarbrucken, Germany
[2] ISO Inst eV, Saarbrucken, Germany
来源
HUMAN ASPECTS OF IT FOR THE AGED POPULATION: ACCEPTANCE, COMMUNICATION AND PARTICIPATION, PT I | 2018年 / 10926卷
关键词
Co-creation; Co-developer; User-centered design; Public transport;
D O I
10.1007/978-3-319-92034-4_27
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
Mobility is a basic need which is especially critical for older people and persons with physical impairments. Within the scope of a long-term effort, we have established a human-based, technology-aided support service that helps mobility-impaired passengers to use public transport by engaging so-called mobility guides. A mobility guide is a person that supports passengers, for instance door-to-door. In order to interact with the system, e.g. ordering trips and guides, passengers can use a smartphone app or a webpage. Following a user-centered approach, we conducted monthly meetups - regulars' tables - in order to maintain contact and passengers' engagement with the goal of eliciting feedback about the UIs' usability and to jointly discuss new features. However, both quality and quantity of feedback as well as engagement reduced over time. In this paper, we describe and discuss the positive effect of replacing the regulars' tables with co-creation based meetings with a small dedicated group of passengers - co-developers. Results of the first co-developer workshops indicate substantial improvements in factors like engagement and quality of feedback resulting in concrete enhancements of the UIs.
引用
收藏
页码:355 / 365
页数:11
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