Explaining compassion organizing

被引:407
作者
Dutton, Jane E. [1 ]
Worline, Monica C.
Frost, Peter J.
Lilius, Jacoba
机构
[1] Univ Michigan, Ann Arbor, MI 48109 USA
[2] Emory Univ, Atlanta, GA 30322 USA
[3] Univ British Columbia, Vancouver, BC V5Z 1M9, Canada
[4] Queens Univ, Kingston, ON K7L 3N6, Canada
关键词
D O I
10.2189/asqu.51.1.59
中图分类号
F [经济];
学科分类号
02 ;
摘要
We develop a theory to explain how individual compassion in response to human pain in organizations socially coordinated through a process we call compassion organizing. The theory specifies five mechanisms, including contextual enabling of attention, emotion, and trust, agents improvising structures, and symbolic ment, that show how the social architecture of an organization interacts with agency and emergent features to affect the extraction, generation, coordination, and calibration of resources. In doing so, our theory of compassion organizing suggests that the same structures designed for the normal work of organizations can be redirected to a new purpose to respond to members' pain. We discuss the implications of the theory for compassion organizing and for collective organizing more generally.
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页码:59 / 96
页数:38
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