Cross Cultural Crisis Management On Quality: A Case Study of Chinese Contractors in Nigeria

被引：0
作者：
Kayode, Oluwayomi [1 ]
Pheng, Low Sui [1 ]
机构：
[1] Natl Univ Singapore, Sch Design & Environm, Dept Bldg, Singapore, Singapore
来源：
PROCEEDINGS OF CRIOCM 2008 INTERNATIONAL RESEARCH SYMPOSIUM ON ADVANCES OF CONSTRUCTION MANAGEMENT AND REAL ESTATE | 2008年
关键词：
Africa; China; Crisis; National Culture; Quality Management;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This conceptual framework focuses on cross-cultural crisis management on quality. An overview of Chinese contractors, because of their increasing dominance in Africa- a developing construction market was undertaken. Literature review identified quality as relative, dynamic, and defined by the 8 quality management (QM) principles of the International System Organisation ISO: 9001. Successful QM system on the other hand was identified to be anchored on deep understanding of the national culture, measurable by Hofstede's 5 cultural dimensions. The main finding is the matrix: 40SmQMAT, hypothesised responsive in space and time.
引用
收藏
页码：342 / 347
页数：6
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