Eco-labeling motorcoach operators in the North American travel tour industry: analyzing the role of tour operators

Tourist transportation is a major contributor of emissions and environmental pollutants. Eco-labels can encourage more sustainable tourism by informing consumers' purchasing decisions, while utilizing market forces to initiate environmental responsibility among competing firms. The Green Coach Certification pilot eco-label program was introduced to the motorcoach industry in 2009 as part of a university research program. Although the literature addresses relationships between end-user consumers and eco-labels, little research has been published on mid-supply chain actors and tourism eco-labels. Tour operators are intermediaries between end-users and motorcoach operators and are important potential consumers of eco-labeled transportation services. To understand the role of tour companies as both consumers and providers of green services and eco-labeled products, a survey was administered to North American tour operators. Results demonstrate tour operator interest in a tourism transportation eco-label; however, this interest may be secondary to traditional considerations like price, reputation for safety and service, and previous partnerships. Ninety percent of tour operators indicated that environmental practices held some importance when choosing a transportation provider; approximately 50% said they would pay between 1% and 5% more for an eco-labeled coach company. Findings have important implications for the design and implementation of eco-labeling programs for sustainable tourism and transportation.