Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty

被引:134
作者
Han, Heesup [1 ]
Meng, Bo [2 ]
Kim, Wansoo [3 ]
机构
[1] Sejong Univ, Coll Hospitality & Tourism Management, 98 Gunja Dong, Seoul 143747, South Korea
[2] Shanxi Univ, Dept Tourism Management, 92 Wucheng Rd, Taiyuan 030006, Shanxi Province, Peoples R China
[3] Dong A Univ, Dept Int Tourism, 1 Bumin Dong,2 Ga, Busan 602760, South Korea
关键词
Bicycle travelers; Loyalty; Satisfaction; Gender; BICYCLE TOURISM; CUSTOMER SATISFACTION; PERCEIVED VALUE; SERVICE; MODEL; INTENTION; BEHAVIOR; QUALITY; IMPACT; IMAGE;
D O I
10.1016/j.tourman.2016.07.013
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
This research was designed to investigate the role of bike-tourism attributes, perceived value, satisfaction, desire, and gender in bicyclers' loyalty generation process. We employed a survey methodology. Using the data collected from members of bicycle clubs in China, we conducted a structural analysis and test for metric invariance. Results showed that our theoretical model explained a sufficient amount of the variance in loyalty; the hypothesized relationships in our research framework were generally supported; and cognitive, evaluative, and motivational processes were significant mediators. Moreover, the proposed moderating impact of gender was partially supported. Overall, our empirical findings make a significant contribution to advancing our knowledge of how product attributes, value, satisfaction, and desire are related and how these relationships are affected by gender in the formation of bicycle travelers' loyalty. (C) 2016 Elsevier Ltd. All rights reserved.
引用
收藏
页码:91 / 103
页数:13
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