Use of PROMETHEE Method for Decision Making in Bus Fleet Maintenance Proposal of Framework

In the business environment, decision making is a differential when the team responsible for it does it right. This implies some assumptions, such as knowledge of the activity, internal and external variables that impact the company's business, as well as the quality of the workforce. Thus, when the maintenance issue is addressed, be it in industrial or service companies, the expected results will be translated by the satisfaction indexes of its users. This work aims to propose a framework with the elements that lead to the proper decision making in maintenance for bus companies. For this, the multicriteria decision-making method chosen was PROMETHEE. The PROMETHEE method has the flexibility to treat data both qualitatively and quantitatively, offering different scenarios to managers on the best decision to make. It is known that companies seek to minimize their maintenance costs and maximize the quality of service provided. (C) 2019 The Authors. Published by Elsevier Ltd.