A Qualitative Meta-analysis on Studies of Local Level Public Services Innovation in Indonesia

This article reviews and presents a number of results of research on local level public service innovations in Indonesia, especially in Jawa Timur Province by conducting Meta-analysis in Qualitative study. The issue of public service innovation has long been a concern for practitioners and academics in public policy, public administration, and public services. This was marked by a series of studies both conducted by professional researchers and by students for their final assignments. Therefore, it is interesting to analyze the results of these studies, recognize the processes, character, and impact of these innovations and disseminate them for wider benefits. The finding of this study is innovation in public services in Indonesia has been carried out in a number of service areas at the level of the local bureaucracy even to the lowest level/village. Innovation has proven to provide benefits in terms of ease of service processes, lower costs, timeliness of service, speed of service processes. All of these benefits have caused the lowest groups of people to get direct access to the main service centers they need.