HIGH-PERFORMANCE HUMAN RESOURCE PRACTICES MODERATE FLIGHT ATTENDANTS' ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR

The aim in this study was to examine the direct effect of organizational commitment on the organizational citizenship behavior (OCB) of flight attendants employed by 6 airlines in Taiwan, and to analyze the moderating role of high-performance human resource practices (HRP) at the organizational level. Data were analyzed via a cross-level analysis using hierarchical linear modeling. Results showed that when flight attendants' affective commitment was stronger, they were more likely to exhibit OCB; when the airlines more actively adopted high-performance HRP, the flight attendants were also more likely to exhibit OCB; and when the airlines valued high-performance HRP, the relationship between the flight attendants' organizational commitment and their OCB behavior was more significant. Managerial implications are discussed and suggestions are made for future research.