ERP Systems in Croatian Enterprises

Successful implementation of the ERP system enables the management to integrate all business processes and functions, thus increasing the company's competitive advantage in today's turbulent market. Considering potential benefits of ERP system implementation, companies decide to invest significant financial resources and time to implement ERP system. However, there are still a number of projects of ERP system implementation that failed due to various critical success factors, which are quoted in the literature. Since the application of ERP systems is one of the key indicators highlighted by the European Commission under the Digital Agenda for Europe (EU 2020), which sets the European Union's (EU) growth targets by 2020, it is important to make the analysis of the status of the ERP system use in the Republic of Croatia. Given that critical factors of the successful ERP implementation are investigated to a lesser extent in the Republic of Croatia, the aim of this paper is to find out which companies in the Republic of Croatia consider the most important critical success factors, taking into account the specificities of business in relation to the developed countries, and possible differences in attitudes among large companies and medium and small businesses. For this purpose, an online questionnaire survey was carried out and a comparative analysis among large companies and medium and small enterprises was conducted using the Mann-Whitney U test.