Exploration of reference models in a public university system

被引:7
作者
Alexander, Stephanie [1 ]
Wakimoto, Diana K. [1 ]
机构
[1] Calif State Univ East Bay, Hayward, CA 94542 USA
关键词
Academic libraries; Interviews; Survey; Library services; Reference services; University libraries; STAFFING TRENDS; PEER-REFERENCE; SERVICES;
D O I
10.1108/RSR-08-2018-0062
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries' public service points also follow a traditional configuration with separate service points for reference and other library public services. Originality/value This study is one of the few to investigate multiple academic libraries' approaches to reference and public services in the research literature. As such, it addresses a gap in the literature that case studies alone cannot fill.
引用
收藏
页码:21 / 36
页数:16
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