Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being

被引：57

作者：

Huang, Yu-Chih ^{[1
]}

Chen, Chun-Chu Bamboo ^{[2
]}

Gao, Mingjie Jessie ^{[3
]}

机构：

[1] Natl Chi Nan Univ, Dept Tourism Leisure & Tourism Management, 1 Daxue Rd, Puli Township 545, Nantou, Taiwan

[2] Washington State Univ, Carson Coll Business, Sch Hospitality Business Management, Vancouver, WA USA

[3] Univ Waterloo, Fac Appl Hlth Sci, CIW, Waterloo, ON, Canada

来源：

JOURNAL OF TRAVEL & TOURISM MARKETING | 2019年 / 36卷 / 05期

关键词：

Wellness spa; autonomy; experience; life satisfaction; positive emotions; loyalty; QUALITY-OF-LIFE; IMPORTANCE-PERFORMANCE ANALYSIS; TOURISTS EMOTIONAL EXPERIENCES; SERVICE QUALITY; TRAVELERS PERCEPTIONS; RECOVERY EXPERIENCES; DESTINATION-LOYALTY; MODERATING ROLE; SOCIAL TOURISM; CO-CREATION;

D O I：

10.1080/10548408.2019.1604293

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study attempts to incorporate the top-down and bottom-up theories of well-being in a spa hotel context. Derived from a sample of 357 spa hotel guests in Taiwan, the results show that a person's internal disposition as well as his or her spa experience both have positive effects on subjective well-being regardless of the duration of the stay. It is also found that travel experience and well-being have positive effects on customer loyalty. These findings have important theoretical and practical implications.

引用

页码：595 / 611

页数：17

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