"Algorithms ruin everything": #RIPTwitter, Folk Theories, and Resistance to Algorithmic Change in Social Media

被引:169
作者
DeVito, Michael A. [1 ]
Gergle, Darren [1 ]
Birnholtz, Jeremy [1 ]
机构
[1] Northwestern Univ, Evanston, IL 60208 USA
来源
PROCEEDINGS OF THE 2017 ACM SIGCHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'17) | 2017年
基金
美国国家科学基金会;
关键词
Algorithms; algorithm awareness; folk theories; technology continuance; user resistance; social media; algorithmic curation; expectation violation; machine classification; INFORMATION; MODEL;
D O I
10.1145/3025453.3025659
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
As algorithmically-driven content curation has become an increasingly common feature of social media platforms, user resistance to algorithmic change has become more frequent and visible. These incidents of user backlash point to larger issues such as inaccurate understandings of how algorithmic systems work as well as mismatches between designer and user intent. Using a content analysis of 102,827 tweets from #RIPTwitter, a recent hashtag-based backlash to rumors about introducing algorithmic curation to Twitter's timeline, this study addresses the nature of user resistance in the form of the complaints being expressed, folk theories of the algorithmic system espoused by users, and how these folk theories potentially frame user reactions. We find that resistance to algorithmic change largely revolves around expectation violation, with folk theories acting as frames for reactions such that more detailed folk theories are expressed through more specific reactions to algorithmic change.
引用
收藏
页码:3163 / 3174
页数:12
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