Gaining benefits from IS/IT implementation: Interpretations from case studies

被引：26

作者：

Dhillon, G ^{[1
]}

机构：

[1] Virginia Commonwealth Univ, Dept Informat Syst, Richmond, VA 23284 USA

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2005年 / 25卷 / 06期

关键词：

IT benefits management; interpretive study; case study; qualitative research;

D O I：

10.1016/j.ijinfomgt.2005.08.004

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This paper examines those contextual issues that determine the success of a computer-based information system. It shows that a narrow technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits through two information system implementation case studies. (c) 2005 Elsevier Ltd. All rights reserved.

引用

页码：502 / 515

页数：14

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