Impact of same-day appointments on patient satisfaction with general practice appointment systems

被引：18
|
作者：
Sampson, Fiona
Pickin, Mark [2 ]
O'Cathain, Alicia
Goodall, Stephen
Salisbury, Chris [1 ]
机构：
[1] Univ Bristol, Dept Community Based Med, Bristol BS8 1TH, Avon, England
[2] Univ Sheffield, Sch Hlth & Related Res, Sheffield, S Yorkshire, England
来源：
BRITISH JOURNAL OF GENERAL PRACTICE | 2008年 / 58卷 / 554期
关键词：
appointments and schedules; family practice; health services accessibility; patient satisfaction; primary health care;
D O I：
10.3399/bjgp08X330780
中图分类号：
R1 [预防医学、卫生学];
学科分类号：
1004 ; 120402 ;
摘要：
Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12 825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.
引用
收藏
页码：641 / 643
页数：3
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