Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes

被引：88
作者：
Sheer, Vivian C. [1 ]
Rice, Ronald E. [2 ]
机构：
[1] Hong Kong Baptist Univ, Dept Commun Studies, 5 Hereford Rd,Commun & Visual Arts Bldg, Kowloon, Hong Kong, Peoples R China
[2] Univ Calif Santa Barbara, Dept Commun, Social Sci & Media Studies SS&MS 4005, Santa Barbara, CA 93106 USA
来源：
INFORMATION & MANAGEMENT | 2017年 / 54卷 / 01期
关键词：
Affordances; Job satisfaction; Mobile instant messaging; Performance; Relational satisfaction; Social capital; COMMUNICATION TECHNOLOGIES; NETWORKING SITES; MEDIA; STUDENTS; CHINESE; ORGANIZATIONS; PARTICIPATION; PERCEPTIONS; COMMUNITY; IMPACT;
D O I：
10.1016/j.im.2016.04.001
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes. (C) 2016 Elsevier B.V. All rights reserved.
引用
收藏
页码：90 / 102
页数：13
相关论文
共 87 条
[1]  
Adler P.S., 2002, ACAD MANAGE REV, V27, P17
[2]  
[Anonymous], 2013, Annals of the International Communication Association, DOI [DOI 10.1080/23808985.2013.11679130, 10.1080/23808985.2013.11679130]
[3]   Testing the validity of social capital measures in the study of information and communication technologies [J].
Appel, Lora ;
Dadlani, Punit ;
Dwyer, Maria ;
Hampton, Keith ;
Kitzie, Vanessa ;
Matni, Ziad A. ;
Moore, Patricia ;
Teodoro, Rannie .
INFORMATION COMMUNICATION & SOCIETY, 2014, 17 (04) :398-416
[4]   THE MODERATOR MEDIATOR VARIABLE DISTINCTION IN SOCIAL PSYCHOLOGICAL-RESEARCH - CONCEPTUAL, STRATEGIC, AND STATISTICAL CONSIDERATIONS [J].
BARON, RM ;
KENNY, DA .
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1986, 51 (06) :1173-1182
[5]  
Bishop R., 2011, HUMAN RESOURCES
[6]  
Boase J., 2006, STRENGTH INTERNET TI
[7]  
Bourdieu Pierre, 1986, Distinction: A social critique of the judgement of taste
[8]   Unintended consequences of emerging communication technologies: Instant Messaging in the workplace [J].
Cameron, AF ;
Webster, J .
COMPUTERS IN HUMAN BEHAVIOR, 2005, 21 (01) :85-103
[9]   Mobile Communication and Network Privatism: A Literature Review of the Implications for Diverse, Weak, and New Ties [J].
Campbell, Scott W. .
REVIEW OF COMMUNICATION RESEARCH, 2015, 3 (01) :1-21
[10]   Mobile communication and social capital: an analysis of geographically differentiated usage patterns [J].
Campbell, Scott W. ;
Kwak, Nojin .
NEW MEDIA & SOCIETY, 2010, 12 (03) :435-451
123456789