Knowledge Management Implementation in Information Society: A Study of IIUM Library

Most organizations implementing knowledge management are thrilled by the numerous opportunities it offers and the International Islamic University Malaysia (IIUM) library is not left behind in the innovative shift. Even though knowledge management practice is demanded in information society, it does not exist as a full-fledged solution in most organizations yet. The reality in IIUM library is that it already employs certain elements of knowledge management through the use of IT to support various activities from administrative jobs to user education. Among the IT support system used include: the staff intranet and email to share and exchange information, library database to capture and store data and the digital library facilities to serve the diverse interest of its numerous customers. The following questions therefore arise: do these elements of knowledge management available in IIUM library suffice and provide the opportunities it affords? Do the staff and users of HUM library see it in the light of the benefits that accrue from it? Therefore the purpose of this study lies in its concern for whether the elements of knowledge management involved in the administration of IIUM library is achieving the goals of knowledge management and whether the staff and customers of IIUM library are maximizing the benefits of knowledge management in information societies.