Measuring information systems success: models, dimensions, measures, and interrelationships

被引：862
作者：
Petter, Stacie [2 ]
DeLone, William [3 ]
McLean, Ephraim [1 ]
机构：
[1] Georgia State Univ, Dept Comp Informat Syst, Robinson Coll Business, Atlanta, GA 30303 USA
[2] Univ Nebraska, Dept Informat Syst & Quantitat Anal, Omaha, NE 68182 USA
[3] American Univ, Dept Informat Technol, Washington, DC 20016 USA
来源：
EUROPEAN JOURNAL OF INFORMATION SYSTEMS | 2008年 / 17卷 / 03期
关键词：
information systems success; organizational and individual use of IS; IS effectiveness; IT performance; measurement; literature review;
D O I：
10.1057/ejis.2008.15
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992-2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model-system quality, information quality, service quality, use, user satisfaction, and net benefits - 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.
引用
收藏
页码：236 / 263
页数：28
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