Understanding the link between organizational learning capability and ERP system usage: An empirical examination

Although significant research attention has been directed at understanding ERP system adoption and deployment, very little attention has been paid to understanding ERP system usage among these adopting firms. This paper seeks to fill this void. We examine the concept of organizational learning capability (OLC), defined by dimensions of managerial commitment, systems perspective, openness and experimentation and transfer and integration to understand how firms can appropriate ERP systems to capture their potential benefits. Specifically, we examine the impact of OLC on ERP systems usage. We also incorporate the concept of user satisfaction to argue that OLC has an indirect effect on user satisfaction as well as a direct effect on ERP system usage. The empirical results show that OLC has a positive effect on user satisfaction. Besides, managerial commitment was found to have a positive effect on both user satisfaction and ERP system usage. Finally, user satisfaction was found to be a strong predictor of ERP system usage. (C) 2014 Elsevier Ltd. All rights reserved.