Service Level Agreement as an Instrument to Enhance Trust in Cloud Computing - An Analysis of Infrastructure-as-a-Service Providers

被引：0

作者：

Stankov, Ivo ^{[1
]}

Datsenka, Rastsislau ^{[1
]}

Kurbel, Karl ^{[1
]}

机构：

[1] European Univ Viadrina, Frankfurt, Germany

来源：

AMCIS 2012 PROCEEDINGS | 2012年

关键词：

Cloud computing; trust; service level agreement (SLA); infrastructure-as-a-service (IaaS); MARKETPLACES; MANAGEMENT;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

We analyze service level agreements (SLAs) for cloud computing services, in particular SLAs published by infrastructure-as-a-service (IaaS) providers on their websites. The rationale is to investigate the potential and actual roles of SLAs as trust-enhancing instruments. Cloud computing is still not as widespread as it could be, because many decision makers do not sufficiently trust the technology or the providers, and hence are skeptical about adopting it. Enhancing trust could significantly advance cloud computing. We discuss the main aspects of trust as well as typical characteristics described in SLAs. Following this, a study of actual service level agreements offered by IaaS providers and published on their websites is presented. One of the findings is that at present only a few providers exploit the full potential of SLAs as trust-enhancing instruments.

引用

页数：10

共 50 条

[11] Service Level Agreement Assurance between Cloud Services Providers and Cloud Customers [J].

Ibrahim, Abdallah Ali Zainelabden A. ;

Kliazovich, Dzmitry ;

Bouvry, Pascal .

2016 16TH IEEE/ACM INTERNATIONAL SYMPOSIUM ON CLUSTER, CLOUD AND GRID COMPUTING (CCGRID), 2016, :588-591

[12] Cloud Computing Brokering Service: A Trust Framework Service Level Agreements: An Analytical Study in Progress [J].

Khanna, Prashant ;

Babu, Budida Varahala .

THIRD INTERNATIONAL CONFERENCE ON CLOUD COMPUTING, GRIDS, AND VIRTUALIZATION (CLOUD COMPUTING 2012), 2012, :206-212

[13] Green Service Level Agreement (GSLA) framework for cloud computing [J].

Goyal, Sudhir ;

Bawa, Seema ;

Singh, Bhupinder .

COMPUTING, 2016, 98 (09) :949-963

[14] Service Level Agreement in cloud computing: Taxonomy, prospects, and challenges [J].

Qazi, Faiza ;

Kwak, Daehan ;

Khan, Fiaz Gul ;

Ali, Farman ;

Khan, Sami Ullah .

INTERNET OF THINGS, 2024, 25

[15] On Service Level Agreement Assurance in Cloud Computing Data Centers [J].

Ibrahim, Abdallah Ali Zainelabden A. ;

Kliazovich, Dzmitry ;

Bouvry, Pascal .

PROCEEDINGS OF 2016 IEEE 9TH INTERNATIONAL CONFERENCE ON CLOUD COMPUTING (CLOUD), 2016, :921-926

[16] Performance Benchmarking of Infrastructure-as-a-Service (IaaS) Clouds with Cloud WorkBench [J].

Scheuner, Joel ;

Leitner, Philipp .

2019 IEEE 4TH INTERNATIONAL WORKSHOPS ON FOUNDATIONS AND APPLICATIONS OF SELF* SYSTEMS (FAS*W 2019), 2019, :257-258

[17] Performance Benchmarking of Infrastructure-as-a-Service (IaaS) Clouds with Cloud WorkBench [J].

Scheuner, Joel ;

Leitner, Philipp .

COMPANION OF THE 2019 ACM/SPEC INTERNATIONAL CONFERENCE ON PERFORMANCE ENGINEERING (ICPE '19), 2019, :53-56

[18] Logistics and cloud computing service providers' cooperation: a resilience perspective [J].

Subramanian, Nachiappan ;

Abdulrahman, Muhammad D. .

PRODUCTION PLANNING & CONTROL, 2017, 28 (11-12) :919-928

[19] Pricing Infrastructure-as-a-Service for online two-sided platform providers [J].

Chakraborty S. ;

Basu S. ;

Sharma M. .

Journal of Revenue and Pricing Management, 2014, 13 (3) :199-223

[20] Trust Model for a Cloud Computing Application and Service [J].

Shaikh, Rizwana A. R. ;

Sasikumar, M. .

2012 IEEE INTERNATIONAL CONFERENCE ON COMPUTATIONAL INTELLIGENCE AND COMPUTING RESEARCH (ICCIC), 2012, :17-20

← 1 2 3 4 5 →