Service Level Agreement as an Instrument to Enhance Trust in Cloud Computing - An Analysis of Infrastructure-as-a-Service Providers

被引：0
|
作者：
Stankov, Ivo [1 ]
Datsenka, Rastsislau [1 ]
Kurbel, Karl [1 ]
机构：
[1] European Univ Viadrina, Frankfurt, Germany
来源：
AMCIS 2012 PROCEEDINGS | 2012年
关键词：
Cloud computing; trust; service level agreement (SLA); infrastructure-as-a-service (IaaS); MARKETPLACES; MANAGEMENT;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We analyze service level agreements (SLAs) for cloud computing services, in particular SLAs published by infrastructure-as-a-service (IaaS) providers on their websites. The rationale is to investigate the potential and actual roles of SLAs as trust-enhancing instruments. Cloud computing is still not as widespread as it could be, because many decision makers do not sufficiently trust the technology or the providers, and hence are skeptical about adopting it. Enhancing trust could significantly advance cloud computing. We discuss the main aspects of trust as well as typical characteristics described in SLAs. Following this, a study of actual service level agreements offered by IaaS providers and published on their websites is presented. One of the findings is that at present only a few providers exploit the full potential of SLAs as trust-enhancing instruments.
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页数：10
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