A High-reliability Organization Mindset

被引:2
|
作者
Merchant, Naseema B. [1 ]
O'Neal, Jessica [1 ]
Dealino-Perez, Celeste [1 ]
Xiang, Jenny [1 ]
Montoya, Alfred, Jr. [1 ]
Murray, John S. [2 ]
机构
[1] Vet Affairs Connecticut Healthcare Syst, West Haven, CT USA
[2] Cognosante LLC, Falls Church, VA USA
关键词
high-reliability organizations; patient safety;
D O I
10.1097/JMQ.0000000000000086
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
In 2020, the US Department of Veterans Affairs Connecticut Healthcare System began its journey to becoming a high-reliability organization as part of Veterans Affairs efforts to become an enterprise-wide high-reliability organization through the Veterans Health Administration. The initiative was launched to create safe enterprise-wide health care systems and environments with robust continuous process improvements as a method for providing patients with safer and higher quality care. In this article, the authors describe a continuous process improvement initiative aimed at implementing system-wide initiatives along the journey to becoming a high-reliability organization. The initiatives are described from the perspectives of individuals representing staff from the frontline to executive leadership. The authors believe that the processes, strategies, and example initiatives described can be readily adopted and implemented in other health care organizations along the journey to high reliability.
引用
收藏
页码:504 / 510
页数:7
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