Integrating UX work with agile development through user stories: An action research study in a small software company

The integration of user experience (UX) work with agile software development has been addressed in extensive research of challenges and process models. However, in-depth research of context-specific improvements of this integration with actual UX professionals and agile developers in their actual practice is limited. This study examines how the integration of UX work with agile development can be improved in the context of a small Danish Software-as-a-Service (SaaS) company. We used the problem- and solution-oriented action research method over 12 months in the company. During this period, we initially carried out extensive participant observations, recorded 32 semi-structured interviews, and finally conducted two improvement iterations with evaluations of their effect on agility. We identified user stories as an essential indicator of UX integration. Verbose user stories imply problems in collaboration and trust, while concise user stories and deliberation improve integration of UX work with agile development. The conclusion is that integrating UX work with agile development in practice is complex, contextualized, and difficult even for only a small part of it. We propose that concise user stories and deliberation can be useful and well-defined focuses for integrating UX work with agile software development without sacrificing their agility. (C) 2020 Elsevier Inc. All rights reserved.