A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence

被引：0

作者：

Arcilla, Magdalena ^{[1
]}

Calvo-Manzano, Jose ^{[2
]}

Cuevas, Gonzalo ^{[2
]}

Gomez, Gerzon ^{[3
]}

Ruiz, Elena ^{[1
]}

Feliu, Tomas San ^{[2
]}

机构：

[1] Univ Nacl Educ Distancia, Escuela Tecn Super Ingn Informat, Madrid, Spain

[2] Univ Politecn Madrid, Fac Informat, Madrid, Spain

[3] Univ Autonoma Tamaulipas, Unidad Reynosa Rodhe, Victoria, Tamaulipas, Mexico

来源：

SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS | 2008年 / 16卷

关键词：

ITIL; Service Delivery; Service Support; Service Management;

D O I：

暂无

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

This paper addresses the implementation sequence of Services Management processes defined in ITIL v2, from a topological perspective. Graphs Theory is used to represent the existing dependencies among the ITIL v2 processes, in order to find clusters of strongly connected processes. These clusters will help to determine the implementation priority of the service management processes. For it, OPreSSD (Organizational Procedure for Service Support and Service Delivery) is proposed in order to identify the processes implementation sequence related to the Service Support (SS) and Service Delivery (SD) areas.

引用

页码：106 / +

页数：2