Change and Adaptation of Stakeholder Relationships in e-Governance

With increasing diffusion of e-government programs and services, interaction and interdependence between governments and plural stakeholders has become more intensive, which in turn has impacted public service delivery and public policy making. In e-governance, plural stakeholders include not only individual citizens but also other players from various sectors. In the trend of constructing e-governance, it is imperative to scrutinize relationships between government and its stakeholders in order to develop fine interactions and to adjust directions of e-government policies and service designs. Conceptual in nature, this paper thus seeks to identify stakeholder relationships in the era of e-governance. Through extensive literature review, it distinguishes e-governance from governance, categorizes stakeholders, and discusses argued and occurred changes and adaptation of governmental relationships with its stakeholders in e-governance.